Terms & Conditions
Last updated: October 14, 2026
These Terms & Conditions apply to purchases from Lightning Litho DBA Allegra Marketing Print Mail of Lansing, also referred to as “Allegra,” “we,” “us,” or “our,” "Ally," "Ally Press'" through ally-press.com, our online apparel storefront, and other ordering websites we operate.
Acceptance of Terms
By placing an order, you agree to these Terms & Conditions and any applicable specifications, pricing, and policies disclosed with your order.
Please review your order carefully before submitting it. You are responsible for providing accurate contact information, billing and delivery addresses, product selections, quantities, and artwork.
You must be at least 18 years old or otherwise legally authorized to place an order. If ordering for a business or organization, you represent that you are authorized to act on its behalf.
The Apparel Orders section below applies specifically to apparel purchases and takes precedence over conflicting general printing provisions. Any written order-specific agreement accepted by both you and Allegra takes precedence over these general terms.
Customer Service
Our regular customer service hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time, excluding holidays and announced closures.
Allegra Marketing Print Mail of Lansing
5731 Enterprise Drive
Lansing, MI 48911
Phone: 517-394-2995
Email: sales@ally-press.com
Orders, Pricing & Payment
Prices are based on the products, quantities, artwork, decoration locations, finishing, and other options selected. Applicable taxes, shipping, design services, and other charges will be disclosed before purchase or separately approved by you.
Payment is required before production unless we have approved other payment arrangements in writing. Online orders may be paid using the payment methods offered at checkout.
An order confirmation acknowledges receipt of your order. If a pricing error, unavailable product, or other issue prevents fulfillment, we will contact you. We will not charge a higher price or substitute a different product without your approval. If we cannot fulfill the order and you do not approve an alternative, we will refund amounts paid for the unfulfilled portion.
Changes you request after ordering may affect pricing and timing. Additional charges require your approval.
For customers with approved credit terms, payment is due by the date shown on the invoice. Unless otherwise agreed in writing, credit invoices are due within 30 days. Undisputed overdue balances may incur a late charge of 1% per month or the maximum amount permitted by law, whichever is less.
Customer Accounts & Electronic Communications
If you create an account, you are responsible for keeping your account information accurate and your login credentials secure. Notify us promptly if you suspect unauthorized use.
We may communicate with you electronically about orders, proofs, payments, delivery, and customer service. Please provide a valid email address and check for messages requiring your response.
Customer-Provided Artwork & Content
You are responsible for the accuracy and legality of artwork, logos, photographs, text, mailing lists, and other materials you submit.
By submitting materials, you represent that you own them or have permission to authorize their reproduction and use for your order. You grant Allegra and service providers involved in fulfillment permission to use those materials as necessary to produce and deliver your order.
We may decline materials that infringe another party’s rights, violate applicable law, or cannot reasonably be produced.
You are responsible for claims arising from materials you submit without the necessary permissions, to the extent permitted by law.
Submitting artwork for production does not automatically authorize us to use it in public marketing. Any such use will be addressed separately.
General Printing Proofs & Artwork Review
For paper printing and other non-apparel products, proof availability and charges depend on the product, quote, or ordering process.
Unless a proof or artwork review is included or requested, submitted files may be treated as print-ready and produced as supplied. Please do not assume that we will identify or correct spelling, grammar, layout, resolution, or other file issues.
When a proof is provided, you are responsible for reviewing all details, including spelling, numbers, images, layout, dimensions, page order, and finishing instructions.
Customer-requested changes or additional proofs may incur charges, which will be disclosed before the additional work proceeds.
Proof approval authorizes production of the approved content. Allegra remains responsible for producing the order according to the agreed specifications, subject to the limitations explained in these terms.
Apparel orders follow the separate proofing policy below.
Color & Production Variation
Screens, digital previews, proofs, and finished products reproduce color differently. A screen image or proof is not a guarantee of an exact color match to the finished product.
Paper, fabric, coatings, printing methods, and other materials can affect the appearance of color. Reorders may also show reasonable variation from earlier production.
If an exact brand color or match to an existing sample is important, contact us before ordering. Any special color-matching requirements must be agreed upon in writing.
For paper products, trimming and folding can vary by up to 1/16 inch from the specified position. Keep critical text and images away from trim and fold lines. Borders and designs dependent on exact alignment may make normal production variation more noticeable.
This paper trimming and folding tolerance does not apply to apparel.
Apparel Orders
Garment Selection, Sizes & Fit
You are responsible for selecting the garment style, color, sizes, and quantities for your order.
Sizing and fit vary by manufacturer and style. Review the size chart provided for the specific garment rather than relying only on a size you wear in another brand.
Manufacturer measurements are reference information and may vary within normal manufacturing tolerances. Fabric composition, care, and laundering can also affect fit and shrinkage.
We recommend reviewing a sample before placing a group order when fit is especially important. Contact us to discuss sample availability and any associated costs.
Once decorated, garments generally cannot be returned or exchanged because of customer-selected sizing, fit preferences, colors, or styles. This does not exclude remedies for defective products or errors made by Allegra.
Apparel Availability & Substitutions
Garment availability can change between ordering and fulfillment.
If an ordered style, color, or size becomes unavailable, we will contact you to discuss alternatives, revised timing, or cancellation of the affected portion. We will not substitute a different garment style or color without your approval.
Apparel Artwork
Follow the instructions on our Apparel Artwork Guidelines page. For online ordering, upload a transparent PNG for each print location unless we approve another format.
Artwork should have sufficient resolution at the intended print size. Low-resolution files may produce blurry or pixelated results. Backgrounds included in an artwork file may be reproduced unless removed before production.
If your artwork requires changes or you need design assistance, contact us. Design services and artwork preparation may incur additional charges, which will be disclosed for approval.
Paper-printing requirements for bleeds, crop marks, and page setup do not apply to apparel artwork unless specifically requested.
Online Previews & Included Apparel Proofs
The online garment preview is a visual guide. It may not accurately represent final color, scale, or placement.
An emailed production proof is included with your apparel order. We will not decorate your garments until you approve the production proof.
Review the proof for artwork, spelling, design dimensions, and placement. Also verify the garment style, color, sizes, and quantities shown in your order confirmation or accompanying order details.
Contact us about any discrepancy before approving production.
Approval authorizes us to produce the approved design. Customer-approved artwork errors are not grounds for a free replacement when the order has been produced as approved.
Customer-requested design changes or additional artwork services may incur charges. We will disclose those charges before proceeding.
Design Size & Placement
Unless your proof or order specifies otherwise, the approved design dimensions will be used across the applicable garments. The same design can appear proportionally larger on a smaller garment and smaller on a larger garment.
Youth garments, small garments, pockets, seams, and certain garment styles may require different design dimensions or placement. Any planned adjustment will be identified for approval.
Garments are flexible materials, and minor placement differences can occur during decoration. Fabric texture, seams, garment construction, and normal manufacturing variation may also affect the finished appearance.
Apparel Pricing & Quantity Discounts
Online apparel pricing is based on your selected garment, quantity, and decoration options.
Unless otherwise stated, quantity discounts apply to the total pieces within an individual order item, including its selected colors and sizes. Separate garment styles or differently configured items may be priced separately.
Adding garments after an order has entered production may require a separate order and different pricing.
Apparel Care
Follow the garment manufacturer’s care label and any decoration-specific instructions provided with your order.
Normal wear, improper laundering, excessive heat, bleaching, abrasion, or other misuse may damage garments or decoration. Damage caused by these conditions is not considered a production defect.
If you believe there is a garment or decoration defect, contact us so we can review it.
Changes & Cancellations
Contact us as soon as possible if you need to change or cancel an order.
Changes are subject to the order’s production status, product availability, and any work or purchases already committed.
If no work or purchasing has begun, a canceled order will receive a full refund.
Once work has begun or materials have been purchased, a customer-requested cancellation may be subject to reasonable charges for completed design work, production preparation, materials that cannot be returned, and other actual nonrecoverable costs. We will explain applicable charges.
Once printing, decoration, or other custom production has begun, cancellation of that portion may no longer be possible.
These cancellation provisions do not limit any refund rights required by law, including those applicable when we cannot fulfill an order or meet a shipment commitment.
Production, Turnaround & Event Deadlines
Production timing depends on product availability, order requirements, payment, usable artwork, and any required proof approval.
Any production estimate will identify its starting point and applicable conditions. Delayed approvals, requested changes, or missing information may affect the schedule.
If you need an order for a particular event, contact us before purchasing. An event date entered in an order note does not establish a guaranteed delivery commitment. Any guaranteed deadline must be expressly confirmed by Allegra in writing.
Production time and shipping transit time are separate. We will communicate applicable timing and any material changes.
For shipped online orders, we will provide shipment information and handle delays in accordance with applicable law, including required notices, consent, and refund options. Proof and production requirements do not waive those obligations.
Pickup, Shipping & Delivery
Free local pickup is available for eligible orders when offered at checkout. We will notify you when your order is ready.
For shipped orders, you are responsible for providing a complete and accurate delivery address. Address corrections, redelivery, or reshipping caused by incorrect customer-provided information may incur additional charges.
Carrier transit estimates are separate from our production estimates. If tracking shows a delay, loss, or delivery problem, contact us promptly so we can help investigate.
Report visible shipping damage promptly and retain the packaging and affected products for inspection.
Responsibility for loss or damage will be determined by the applicable delivery agreement and law.
Returns, Defects & Order Errors
Custom-produced products generally cannot be returned because of a change of mind or a customer-approved selection or artwork error.
However, we will review products that are defective, incorrect, or materially inconsistent with the approved order.
Please inspect your order upon receipt and report visible defects, shortages, or incorrect items within 10 business days. For defects that are not reasonably apparent on initial inspection, notify us promptly after discovery.
Include your order number, a description of the issue, and clear photographs when possible. Retain affected products and packaging, and avoid using or distributing affected items while we review the claim.
Do not return products without receiving return instructions. We may request photographs, samples, or return of affected items rather than the entire order.
For a verified error or defect attributable to Allegra, we will provide an appropriate correction, replacement, or refund, subject to applicable law. If a return is required for such an issue, we will arrange or cover reasonable return shipping.
Replacement timing depends on product availability and production requirements and will be communicated after review.
Nothing in this section limits rights or remedies that cannot legally be excluded.
Mailing Services
Customers are responsible for supplying accurate mailing information and approving mailing specifications.
Postage and mailing charges are based on the applicable postal rates, mailpiece characteristics, list processing, and selected services. Estimated postage may change after final preparation and postal review.
We coordinate preparation and presentation to the USPS or other agreed carrier. Postal acceptance, transit, and delivery are outside Allegra’s direct control. Unless specifically agreed in writing, a mailing date is not a guaranteed recipient delivery date.
Proof of mailing or tracking information may be available depending on the service selected.
Returned pieces, address corrections, or additional handling caused by customer-provided information may result in additional charges.
File Preparation for Paper Printing
For paper printing, a print-ready PDF is preferred. Other formats may be accepted by arrangement.
Files should include:
Embedded fonts or fonts converted to outlines.
Images with sufficient resolution at their final printed size, generally 300 pixels per inch.
Appropriate color settings for the selected printing process.
A 1/8-inch bleed on all sides when artwork extends to the edge.
Adequate safety margins for critical text and images.
Multipage documents submitted as one PDF in the correct page order.
Use our product templates and file preparation guidelines when available. Do not include crop marks or printer’s marks unless requested.
Web images are not automatically suitable for printing; suitability depends on their pixel dimensions and intended output size.
Mail pieces must also meet applicable postal design requirements.
Privacy & Customer Information
We use customer information to process orders, communicate with customers, and provide our services as described in our Privacy Policy.
We may share information with payment processors, suppliers, delivery services, and other providers as necessary to fulfill orders and operate our business.
Submitting information does not transfer ownership of your artwork, mailing lists, or other customer-owned materials to Allegra.
Please review our Privacy Policy for details about information collection, use, and your available choices.
Cookies & Website Services
Our websites may use cookies or similar technologies for features such as shopping carts, account access, saved preferences, and analytics.
You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality.
Details about the technologies used on a particular storefront and any applicable choices are provided through its privacy or cookie notices.
Third-Party Links
Our websites may link to third-party websites or services. Those providers have their own terms and privacy policies, and we do not control their content or operations.
Website Availability & Limitations of Liability
We make reasonable efforts to keep website information accurate and services available. However, errors, interruptions, or technical problems may occur. Contact us if you encounter an issue affecting your order.
To the extent permitted by applicable law, Allegra is not responsible for indirect, incidental, special, or consequential losses arising from an order, including lost profits or missed business opportunities.
Nothing in these terms excludes liability that cannot legally be excluded, waives nonwaivable consumer rights, or overrides an express written commitment made by Allegra.
Updates to These Terms
We may update these terms periodically. The version presented and accepted when you place an order will apply to that order unless you and Allegra agree otherwise.
Updates apply prospectively and will be identified by the revised date above.
Governing Law & General Provisions
These terms are governed by Michigan law, subject to any mandatory laws that apply to the transaction.
If a provision is found invalid or unenforceable, the remaining provisions will continue to apply. Failure to enforce a provision on one occasion does not waive the right to enforce it later.
Please contact us first about any dispute so we have an opportunity to resolve it.
Questions
For questions about these terms or your order, contact:
Allegra Marketing Print Mail of Lansing
5731 Enterprise Drive, Lansing, MI 48911
517-394-2995
sales@ally-press.com
